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Information Technology

The Office of Information Technology maintains all facilities and services associated with computer technology at Wilmington College. Faculty, staff, and students are provided with a comprehensive selection of technology for use in the classroom, office, and residence halls.

The Computers
The desktop computers at Wilmington College are a mix of Windows XP, Windows 7, and Mac OS X 10.8 (Mountian Lion). The labs around campus have all been upgraded to Windows 7. The current systems running Windows XP are in the process of being phased out and will be replaced with Windows 7 operating system.

College-owned systems in offices and labs are replaced every three years to keep pace with the demands of contemporary software. Systems are designed to meet a baseline of functional requirements compatible with institutionally supported software and processing.

This means that everyone from the President to a faculty member to a student to a staff member have the same applications and computer resources available to them. A great deal of effort has gone into fighting the incompatibility of different versions and titles of software.

We think it has paid off in facilitating information flow throughout the institution, while reducing a typically recurring annoyance in computer technology. Virtually every college system has access to the Microsoft Office suite, a common set of network applications, and more than 100 titles in academic and personal productivity software.

The Network
Wilmington College’s data network is based on a fiber-optic infrastructure running through nearly thirty buildings on campus. All academic and administrative buildings and residence halls have wireless and wired connectivity for access to information resources available at the college and on the Internet. Such resources include file/print sharing from virtually every desktop computer in offices and computer labs, access to online server-based academic and research resources, email and Internet facilities, Blackboard (the college's web-based courseware environment), WCportal (our web portal to administrative data for faculty and students), and WC@Home (the college's internal web for better communications within the community).

Connections to desktop computer systems in offices and classrooms are predominantly 1-Gigibit Ethernet. The residence halls connect to the network through wireless access points. The Blue Ash branch is connected to the main campus in Wilmington with T1 circuits permitting the integration of both data and voice signals between sites.

A VPN gateway extends access from off-campus facilities over secure channels, permitting access to the WC@Home page by any valid computer user at the college. This includes any faculty, staff, administrators, registered students, and adjunct instructors. They only have to have their own Internet Service Provider in order to use a VPN connection. For complete information, contact the Information Technology Help Desk at 937-382-6661, ext. 459.

The Central System
Wilmington runs a combination of UNIX and Windows Server systems on the Wilmington and Blue Ash campuses.

The Microsoft servers provide users with applications and file sharing capabilities and distributed printing to nearly 40 laser printers throughout the institution. All employees and students have convenient access to home directories on local campus servers for secure storage of personal files.

Systems and services are designed such that members of the college community may go to any college system on either campus and have access to the same resources they would in their office or computer lab, 24 hours a day, 7 days a week.

Information Technology maintains a number of information resources to enhance information processing in the classroom and office, online directories for members of the current college community and alumni, and listservs and web-based course information for each class at each campus.

The Internet web server, WC@Home internal web, Blackboard, and WCportal administrative services are maintained by Information Technology with technical services provided to enhance those facilities. Public Relations maintains the content and design of the Internet website. WC@Home, the college's intranet web facility, is completely dynamic in nature, permitting individual departments, organizations, faculty, and students to actively contribute to college communications in real time. The best part is, users don't have to know anything about HTML or web design to get information on WC@Home.

Administrative Processing
Central administrative processing is handled on a database developed by Jenzabar for academic and business-related information processing. While staff access the system to corporately maintained information associated with the academic progress of students and business accounting for the institution, WCportal provides faculty and students with a web interface to the system for purposes of review of academic information, financial aid and billing information, degree auditing, and online registration. The system is accessible from any computer connected to the college network via the WC@Home website.

THE RESOURCES

A Computer Account
Access to college computer resources revolves around a college computer account. Registered students and employees have accounts automatically created for them, ready to use upon their arrival at Wilmington. With the account comes access to college resources and all the resources of the Internet. Each account includes a home directory for convenient storage of personal files.

Student accounts are credited with 300 pages of free printing each semester from college laser printers. While credit for additional pages may be purchased, most students are able to accommodate their printing needs within the allocation. We also like to think that saving paper is a small part of being socially responsible for our environment.

Students are no longer restricted to using one of the computer labs to print that Finals paper. You can print from the majority of BYOD (Bring Your Own Device) be it a laptop, smartphone, iPad or Android tablet.

Wilmington College uses Blackboard as its course management software, providing classes on every Wilmington campus with a web-based environment for constructing course materials and class interaction through online lessons, discussion forums, and quizzes. Registered students are preloaded into the system for their class before the first class meets! All this means that timely information and class interaction can be extended beyond the classroom, further enhancing the educational process.

Did we mention student homepages? Registered students can request to have a homepage defined for them. The basic homepage is, well, basic. But students are free to reconstruct these pages to share a little about who they are and their place in the college community. These also allow students ample resources to present in a web-based facility any coursework that might be required of them. Faculty can also have their own homepages that you might want to check out.

Robinson Communication Center Computer Lab 100AComputer Labs
Robinson Communication Center houses the majority of main campus computer labs. More than 70 Windows 7 and Mac OS X computers are arranged in three classroom facilities that double as hands-on instructional facilities for classes and workshops , as well as walk-in computer facilities for members of the college community. More than 150 applications are available in the college computer labs, including those from Microsoft, Adobe, and SPSS.

Watson Library houses more facilities for computer usage on the main campus with eighteen additional computers available and the added benefit of having professional library staff close at hand for assistance.  You can also find computers in Pyle Center.

The Blue Ash campus contains a computer classroom permitting registered students to use the majority of software available at the main campus facilities. Registered students at the Blue Ash campus may use the facilities freely during hours of operation when classes are not scheduled.

Classrooms
Virtually all classrooms at Wilmington College support wired and wireless connectivity to the college network. Once on the network, resources provided by Information Technology or the Internet may be accessed in the same manner as from offices or computer labs.

Science laboratories in Physics, Chemistry, and Biology have nearly 20 computer systems designed to interface with experimental platforms or provide access to college computer resources via the network.

The Music laboratory has 12 computer systems designed to interface with piano keyboards for studies in piano pedagogy and composition or provide access to college computer resources via the network.

Offices
All faculty and staff offices at Wilmington College are wired for access to the college network. Employees of the institution have convenient access to a desktop computer system permitting the processing of information within the administrative database, college communications through email and related services, and institutionally supported applications. Faculty and staff also have the opportunity to install additional software on their office systems as need warrants.

Residence Halls
Students living in Austin, Pickett, Marble, Denver, Bailey, Friends, the Village, or College Commons who have a computer that meets the specifications outlined below are able to set up their own personal computers to allow them to connect to the college network and Internet. Students can call our Help Desk with problems or questions. The student employees and staff will do their best to assist over the phone.

Once connected, generally students will be able to access their home directory, class files, WC@Home, WCPortal, Blackboard, and Internet resources, as they would in any of the college’s computer facilities. Microsoft Office applications and other software, however, are not available to residence hall machines.

Required Minimum Machine Specifications (1)

PC Desktop and Laptop Computers

  • 1 GHz or faster Pentium IV or compatible
  • 1 GB memory 
  • Windows XP SP3, or Vista, or 7
  • 802.11 b/g/n wireless network card that supports WPA-PSK

Macintosh Computer (2)

  • 802.11 b/g/n wireless network card that supports WPA-PSK
  • OS 8.x or higher

(1) Minimum machine specifications are subject to change from semester to semester.

(2) Some Macintosh OS X machines may not be compatible with the WC network and allow access to network home folders.

Additional details that students need to know include:

  • Windows-based computers must have a legally licensed, non-trial antivirus program installed, or resident students can use the college's antivirus program, Sophos, free-of-charge. Antivirus programs recognized by the college's network include Authenium, Avast, AVG, AVGuard (including Avira), Bitdefender, EZ Antivirus, F-Secure, Kaspersky, McAfee, Microsoft OneCare (including Security Essentials and Forefront), NOD32, Panda, Sophos, SpySweeper AV, Symantec, Trendmicro, Vipre Antivirus, and ZoneAlarm Antivirus. Students must also do a full scan of the computer hard drive to ensure it is virus-free. Macintosh users are exempt from the antivirus requirement.
  • A wireless network card that supports 802.11b/g/n WPA-PSK must be installed and enabled.
  • Students may need to turn off all firewalls installed on their machines or set them up to allow access to the WC network. (NOTE:  ZoneAlarm is not compatible with other security systems, so it will need to be removed before connecting to the WC network.)
  • Filesharing must be disabled in all peer-to-peer (PTP) programs installed, such as Ares, Blubster, eDonkey, Filetopia, Kazza, Limewire, and XoloxEXE.
  • The maximum number of network connections allows for PTP program must be set to 5 or fewer. (NOTE:  The number of network connections cannot be limited for Morpheus and MorphEXE, and thus, they will need to be removed before connecting to the WC network.)
  • Windows-based computers must have Automatic Updates set up.

Support and Services

Information Technology continually building a professional and student staff focused on servicing the needs of the college community.

Student employees of Information Technology make up a large part of the support of main campus computer lab operations. Students are available for ready assistance during hours of operation for the main campus lab. Our assistants are trained to provide users of the lab facilities help in the operations of the major applications available. Students seeking employment opportunities should contact Information Technology at 937-382-6661, ext. 459, or stop by the Help Desk in Robinson Communication Center.

Professional support for faculty, staff, and students is available from 8 a.m. — 5 p.m. Mondays through Fridays. Student workers are available during the hours of operation of the main campus labs. Please call our Help Desk at ext. 459 if you need any assistance.

Main Campus Computer Lab
Robinson Communication Center
Supervisor: James Attonger, Customer Service Coordinator

Main Campus Computer Lab Hours *
Sundays — 5:00 p.m. to 11:00 p.m.
Mondays through Thursdays — 7:30 a.m. to 11:00 p.m.
Fridays — 7:30 a.m. to 5:00 p.m.

Blue Ash Branch Computer Lab Hours *
Mondays through Thursdays — 9:15 a.m. to 6:15 p.m.
Fridays — 8:00 a.m. to 4:00 p.m.

* Hours vary during holidays, breaks, finals, and summer sessions. Please call the appropriate campus to verify.

Contact Info

IT Help Desk: (937) 382-6661, ext. 459
Robinson Communication Center

Vice President for Information Technology

Dan Wittekind

Director of Enterprise Systems
Donna Painter

Associate Director/Network Administrator
Mike Boyle

Administrative Computing Technician
Andrea Verity-Foust

Customer Service Coordinator
James Attinger

Network Manager
Heath Whittamore

Network Technician
Vinson Harcourt